How to request a refund from Aeromexico?

On many occasions, passengers who have reserved tickets with Aeromexico are eligible to get a refund. It can be due to some conditions, like a person not using the booked service or canceling their flight by Aeromexico. Now, it is important to understand that in all conditions, it's not possible to get a full refund or a partial refund sometimes. In this context, you will get all the necessary information for requesting the refund you are eligible for and the conditions imposed by Aeromexico.

Aeromexico Refund Policies

It is very important to be aware of the Aeromexico refund policy, whether you are about to cancel or the ticket has already been canceled. Given are the policies imposed by the airline:

1. Refunds for flight tickets will only be guaranteed at Aeromexico when the cancellation has been made as per the fare rules.

2. A refund request must be shared with the officials within 7 days of the flight's departure date.

3. A booking canceled after 24 hours of confirmation will be permitted for a partial refund.

4. No charges will be deducted from the ticket when the Aeromexico refund 24-hour policy applies. Under this policy, bookings should be cancelled within 24 hours of confirmation.

5. When a third party makes a reservation, one cannot contact Aeromexico directly to request a refund after the flight is canceled.

6. Due to significant flight delays, Aeromexico will offer a full-price refund for its cancellation.

7. If an Aeromexico flight is canceled due to any circumstance, each ticket holder will receive a full refund.

8. The refund in the original mode only applies to the cancellation of a refundable ticket; however, credit points will be credited for non-refundable ticket cancellations.

Ways of applying for a refund at Aeromexico

Many channels have been presented by Aeromexico, where a person can request a refund based on eligibility. Those channels which can be used are mentioned and explained below:

Filling out a refund form

A refund form will be found on Aeromexico's website after you cancel your flight. On the Aeromexico refund form, you will have to input a few details to submit and make your request to the officials. Now, look at the steps you need to follow to fill out an online refund form:

• Go to the webpage of Aeromexico on the browser,

• Look for the "My Flights" option on the page,

• Enter the flight details to obtain on the site,

• Now, beneath your canceled flight, you can obtain the "Refund" option,

• Enter the mandatory details on the given field,

• Select the account to get the refund on the form,

• Selecting the Submit key will share your refund request at Aeromexico.

Contact help desk

An official at the Aeromexico help desk can also be reached for refund requests. When filling out a refund form is complicated, don't worry—get through to an official for support. For requesting to submit a refund request, you have to adhere to the below instructions:

• Dial the Aeromexico refund department number: 1800 237 6639,

• You will be connected to an executive in a short time,

• After that, share the canceled ticket details and ask to submit your refund request,

• You will have to share a few payment details as well,

• Next, the executive will submit your refund request to Aeromexico.

Methods of Checking a Refund Status

Per Aeromexico's policies, refunds are processed within a week of applying for the refund. In case of cash or cheque payment refunds, it might take up to 20 days. However, you might want to check your Aeromexico refund status if you do not receive the refund amount within the potential date. Online and offline methods are available for checking a refund status, which is given below:

Online Method

The refund status can be checked online on Aeromexico's website. The detailed process is as follows:

• Visit Aeromexico's site on your device,

• Go to its refund section to look for the "Apply Refund" option,

• Next, enter your received code on the refund submission application,

• The status will be shown on the screen when you tap the search key.

Offline Method

If you would attain any support from the help desk of Aeromexico to check the refund status, you can contact them, too. By availing an official executive on the call and sharing the refund request number, information regarding the submitted refund can be taken. So, if it has been a long time since you have received any notification regarding a ticket refund, it is best to follow up and check the status by connecting with an executive at the help desk.

To Sum Up

Whether Aeromexico cancels your ticket or you decide not to use the reserved ticket, you can get the money back as per the fare rules. So, read the policies and use a suitable method to request your refund.