Can I get a refund with Avianca?

Of course, you may get a refund with Avianca if you have a sudden plan change that can not be avoided. Avianca has one of the finest refund processing processes. You can request your refund by visiting the manage my booking page, making a phone call, and speaking with the Avianca agent.

Avianca Airlines Refund Policy and Guidelines

Avianca Airlines offers help to travelers who have bought flight tickets but, due to unforeseen circumstances, want to return their flight tickets. If you are a traveler but want to cancel your ticket, then there are a few things you must be aware of before requesting a return, and that is Avianca's refund policy. Please remember the following guidelines before canceling and refunding at Avianca Airlines. 

Rules-

Below are some rules and regulations for travelers flying with Avianca Airlines.

• You may have to pay a certain fee if you request a refund.

• The amount of compensation may vary depending on the response for cancellation.

• Unfortunately, Avianca may not help any traveler who has purchased a non-refundable fare get a refund.

• Only refundable fares can be compensated, and the service fee may vary depending on factors. 

• Refunds after missing flights or no-shows are not allowed. 

24 hour refund policy-

Avianca Airlines also offers flexibility, such as the ability to get a refund without paying a service fee. Find out more about Avianca's refund 24-hour policy below.

• Under this policy, anyone who cancels a flight and requests a refund within the first 24 hours after the booking confirmation will be eligible for a full refund without any cost. 

• The canceled flight must depart in 7 or more calendar days to be eligible for a refund.

• If the ticket is purchased from a third-party agency, Avianca may not help you with a refund; you must contact your travel partner and seek further assistance.  

Terms and Conditions-

Here are some terms and conditions you may consider while flying with Avianca Airlines. 

• The ticket must be purchased via avianca.com or the sales office to be eligible to get a refund. 

• Travelers must make reservations at least 7 calendar days before their flight departure.

• Refunds can be made any time after the ticket issuance date for cancelation requests to be made within 24 hours.  

How do I request a ticket refund at Avianca Airlines?

Travelers can easily request via online and offline mode, or if they want, they can also request it manually by choosing the "Do Request" button after visiting the help page and clicking the changes and refund option. The rest is simply filling out the details and submitting it. Below are some ways to explain. 

Online Method: The faster way to request your flight refund at Avianca is online. You can request it by filling out a refund form, which can easily be accessed by visiting the Avianca help page. Please read the refund guidelines before initiating the refund request. 

• Once you have reached avianca.com, kindly move to the My Booking tab.

• Use your booking details to access the Manage My Booking portal.

• There, you can select your flight and complete the cancellation process.

• After that, the airline will automatically issue your refund. 

Offline Method: Getting a refund for your Avianca flight ticket can be quickly done via phone if you cannot find the online method helpful. Here, the easiest way is to get in contact with Avianca Airlines customer service helpline by dialing +1 866 919 0081 and following the standard calling protocol or reach out to the airport customer service help desk and asking the executive to make an Avianca refund request by telling them your concerns and reasons. Below are the phone call steps given.

• Once you dial the shown number, you will be connected to the Avianca hotline.

• Go through the regular steps by using your number keys.

• Your call will be taken to an Avianca representative, who will address your concern.

• Kindly tell them the reason for the refund and provide the flight ticket details. 

• The representative will help you understand the refund guidelines and fee policy.

• Once you agree, they will process your refund.

How do I check my refund status on Avianca Airlines? 

Passengers who have requested a refund can easily track the status at any time by going to the online refund portal. Kindly visit the Avianca help page and choose the refund option to move to its refund page. There, you can find a "check status" button. Please use it and enter the required details in the field that was asked for. You will be taken to the Avianca refund status page, where you can find the current status of your refund and how much time it will take to get your refund.